FAQ

You can apply for an apartment online through our website.

Applicants need to demonstrate a gross monthly income of at least 3 times the monthly rent. There is also the option of using a guarantor who will need to demonstrate a gross monthly income of at least 4 times the monthly rent.

No, utilities are not included in the rent.

Rent can be paid online through the BILT portal or in person at Walk In Payment System (WIPS) locations.

Yes, renters insurance is required for all residents. Proof of insurance must be provided before move-in. The liability portion of coverage must be equal to or greater than $100,000.00. We must be listed as an additional interested party as follows: Avenue5 Insurance LLC, PO Box 100513, Florence, SC 29502.

No, we do not offer affordable housing options.

Subleasing isn’t permitted, but our leasing team is happy to help you explore other options if your plans change.

Lease terms vary based on future lease expiration dates. Typically they range from six to thirteen months with terms below twelve months at a premium.

Maintenance requests can be submitted through the resident portal or by calling the emergency maintenance line for urgent issues.

Emergency maintenance requests include issues that pose an immediate threat to health, safety, or property, such as a burst pipe, no heat in winter, no AC in the summer, or a major electrical outage.

Routine maintenance requests are typically addressed within 24-48 business hours. Emergency requests are prioritized and handled as quickly as possible.

No, residents are generally not permitted to make alterations to their apartments without prior written approval from management.

Our community offers a fitness center, swimming pool with tanning ledge, covered pavilion with outdoor grilling stations, outdoor gaming area, direct access two-car garages, and private backyards in select units.

No, we do not have shared laundry rooms. Each home has full-size washer and dryer connections and some homes come with the washer and dryer included.

Yes.

Packages are delivered directly to your home by the carrier.

We offer 2 & 3-bedroom townhomes for rent. You have the choice of five different layouts to choose from. See our floorplans page for more details.

Our homes are unfurnished but we partner with Cort Furniture to make furnishing simple. You can explore options and pricing at www.cort.com .

Yes, we are a pet-friendly community.

Yes, there are breed restrictions. Restricted breeds include Pit Bull, Malamute, Rottweiler, Doberman, Akita, Staffordshire Terrier, Presa Canario, German Shepherd, Husky, Chow Chow, St. Bernard, Great Dane, American Bulldog, Karelian Bear Dog, and any hybrid or mixed breed of these. A maximum of 2 pets per home is allowed and there are no weight restrictions.

Yes, for one pet there is a $300 refundable deposit, a $200 non-refundable pet fee, and $20/month pet rent. For two pets there is a $400 refundable deposit, a $300 non-refundable pet fee, and $40/month pet rent.

Leashed dogs can be walked anywhere outside of your dwelling provided all pet waste is picked up and properly disposed of by the dog handler.

Yes, each townhome comes with an attached two-car garage. Visitors can park in the guest parking spots or in your driveway.

No, however, you can have the correct outlet installed in the garage for charging. Please contact your leasing professionals for details regarding this.

For optimal efficiency, always keep your thermostat's fan setting on AUTO, not ON. Setting it to ON for more than four hours can cause issues and raise your energy bill. When you're away for more than four hours, we recommend setting your thermostat to 81°F. Turning it off completely while you're gone will make your AC work harder when you return. At home, avoid setting the temperature below 70°F, especially when it's 90°F or hotter outside. This can cause the coils to freeze and stop your AC from cooling properly.

A light burning smell when first turning on your heater for the season is normal. It's just dust burning off the coils. There's no need to be concerned unless the smell is strong or persistent.

It's best to change your AC filter monthly to keep your system running efficiently.

If your disposal makes a sound but doesn’t spin, check underneath the sink. Look for a small red or orange reset button on the bottom or side of the unit and press it to reset the disposal.

Only small food particles should go into the garbage disposal. It's best to scrape most food scraps into the trash or compost. Never pour grease down the drain — let it cool, then dispose of it in the trash.

Your smoke alarms were equipped with fresh batteries before move-in. After that, it’s your responsibility to replace the batteries as needed.

All lights were checked and working at move-in. Residents are responsible for replacing any bulbs that burn out during their stay.

If you notice a leak in your sink or toilet, immediately turn off the water using the knob behind the toilet or inside the cabinet under the sink. Then, submit a service request right away. A running toilet or dripping faucet can add over $100 to your monthly water bill. It's the resident's responsibility to report leaks so they can be fixed promptly.